![]() If the above steps did not help or you do not have RoboForm installed and if you have confirmed that Step 1 works as a valid workaround, create a new ticket referencing the ticket #234707 with the following details and logs. Restart the Live Connect app and confirm if the issue is reoccurring. NOTE: Also add the following to the exclusions:Ĭ:\Program Files\Kaseya Live Connect\Ĭ:\Program Files\Kaseya Live Connect\QtWebEngineProcess.exeĬ:\Program Files\Kaseya Live Connect\KaseyaRemoteControl\Kaseya Remote Control.exeĬ:\Program Files\Kaseya Live Connect\KaseyaRemoteControl\ (On the newer version of roboforms add the exclusion under the application tab)įull path: C:\Program Files\Kaseya Live Connect. Update Live Connect, and add an exception for KaseyaLiveConnect.exe as seen in the screenshot below. If you are using Roboform's plugin or app. Please gather the required screenshots and Live Connect logs and create a new ticket with us. If Step 1 does not help, your concern might not be related to this issue. Why am I unable to share data How to deploy RoboForm. All customer or employee data in the ticketing. No matter what channel a customer uses to contact your business- email, chat, social media, etc., all support conversations can be managed seamlessly. Frequently asked question and topics for RoboForm for Business. Zendesk support system is renowned as one of the best IT ticketing systems that offers a shared inbox for customer’s questions and concerns. CAUSEĪt this time the cause is speculated to be caused by password management app/plugins like Roboform.Ĭlick on the "+" icon in the top right corner of the Live Connect application to create a new session.Ĭheck if KLC now works fine in this new session. Follow New articles New articles and comments. Now, mine is under amd64 Xubuntu 14.04 Linux, so your Firefox may behave differently, but I was able to downgrade to Firefox 41 and the add-on worked again. You can rely on multiple forms of communication from live chat to email to help tickets, and even phone calls or social media. I also submitted a ticket to Siber Systems/RoboForm support system, and they have told me they will be releasing a new RoboForm Lite add-on soon which is more compatible with Firefox 42. RoboForm’s offerings are much more fleshed out. After upgrading to or patching to 9.5 VSA server, Live Connect is not properly loading and fails to connect and just spins. Of course, those who need more immediate support can view an FAQ or the platform’s YouTube channel which has tons of content.
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